Google Store Returns & Refunds
We want you to be fully satisfied with your purchase; if you are not, you can return most items within 15 calendar days of delivery for a full refund. Please ensure all items are in their original packaging and include all included accessories.
Check Eligibility
Visit your order history to confirm the item is within the standard 15-day return window (30 days for Nest thermostats).
Start Your Return
Select the item you wish to return in your account dashboard and print the provided prepaid shipping label.
Package the Device
Place the device in its original box with all cables and manuals, then secure it in a sturdy shipping container.
Ship and Track
Drop off the package at an authorized carrier location and monitor your email for refund confirmation once the warehouse inspects the item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing