Frequently Asked Questions
Everything you need to know about shopping on the Google Store.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status by visiting the 'Order History' section in your account settings.
What is the return policy for hardware devices?
Most items can be returned within 15 calendar days of delivery. Please ensure the product is in its original packaging and includes all accessories and documentation.
Which payment methods are accepted?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can also use Google Pay or apply for Google Store Financing.
Do you offer international shipping?
The Google Store currently ships to specific regions based on the local storefront you are browsing. Please verify that your shipping address matches the country site you are using.
Is there a warranty on Google products?
Yes, most Google hardware comes with a one-year limited warranty that covers manufacturing defects. You can also purchase Preferred Care for extended coverage and accidental damage protection.
How do I cancel an order?
You can cancel your order within a very short window after it is placed by visiting your Order History. If the 'Cancel' button is no longer visible, the order has already entered the shipping process.